Privacy Policy

Introduction

Our website address is: https://www.artisians-net.com

Purpose of Privacy Policy

The Company provides this privacy policy to let our Users, know how the information collected from them will be used and disseminated through the Website.

The provisions of this Privacy Policy form part of the Terms and Conditions and must be read in conjunction with the provisions and definition made reference to therein. A copy of the Company’s Terms and Conditions can be found here

It is important to The Company that you understand some of the concepts concerning our Privacy Policy in a simple and clear way and have a better indication concerning what information we collect, how we collect it and what choices or rights you have concerning your data. This Privacy Policy may be amended from time to time but we shall advise you of any amendments prior to publishing the Privacy Policy.

Notwithstanding the summaries, all parties are encouraged to make use of and read the Privacy Policy in its entirety.

The Website is operated on the Shopify e-commerce platform from which our products are sold, accordingly, personal data may be stored on the Shopify database.

Data Controller

The Company provides the Website to Users from a range of countries, and, we act as our own Data Controller as defined in Article 4 of the General Data Protection Regulation 2016/679 and our details can be found on the contact us portion of Website.

What Information do we collect

The Company collects information at various times whilst you make use of the Website, including when your account is created, usage and device information.

The following information is collected by and on behalf of The Company:

User Account: We collect information when you create or update your User Account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), information of items purchased from the Company. This also includes the preferences and settings that you enable for your The Company account.

Payment Information: If you use the Website to make payments, we may also collect certain payment information, such as credit card, PayPal, Stripe, Amazon Pay, or other financial institution information which may be shared with these organizations to facilitate payments, including unique account reference numbers.

Marketing and Communications Data: includes your preference to receive marketing information from us.

Aggregate Data: aggregate data may be collected and used, which may not directly or indirectly reveal your identity, for example, the percentage of Users accessing a specific portion of the Website. Should any aggregate data be combined with any data that directly or indirectly identifies you it will be treated as personal data and be regulated in accordance with this Privacy Policy.

Browser Data is data concerning your browser language, IP address, time and date of visit, your browser version and platform and so forth, for statistical, security and legal purposes.

How is your personal data collected?

Information obtained directly from you. Most of your personal data is collected from the information that you provide us with when accessing the Website and opening a User Account. We also collect data when payments are made, including your name, billing address, shipping address, payment information (including credit card numbers and so forth), and requests are made for marketing information or you contact us.

Information we obtain from interaction with the Website. As you interact with the Website we can collect technical data concerning how you interact with same, for example, IP addresses, geographical location and your usage of the Website. This information assists the Company in providing the best possible service to you.

How we use your information

The Company collects and uses information to maximize Website delivery and ensure that you are aware of the full suite of available products and services. We also use information we collect for: customer support, research & development, legal proceedings, maintaining the website security. We will not sell your information to third parties for direct marketing purposes, however, if a 3rd party website was used to locate or access the site, such as Google, Facebook, Bing and so forth it may use your personal information for targeted advertisements or marketing communications which may be of interest to you.

Providing Access to the Websites and Features

The Company uses the information we collect to provide, personalize, maintain and improve the Website. This includes using the information to:
Create and update your account.
Verify your identity.
Process or facilitate payments for items purchased through the Website;
Safety and security
We use your data to help maintain the safety, security and integrity of the Website and Users by, for example, detecting and preventing any fraudulent or malicious activity and make sure that everyone is using the Website fairly, and, in accordance with the Terms and Conditions.

Provide Customer Support

The Company uses the information we collect to assist you when you contact our customer support services which is used to investigate and address your concerns; monitor and improve our customer support responses.

Administrative and Business Purposes.

Communications from The Company

The Company may use the information we collect to communicate with you about products, promotions, studies, surveys, news, updates and events.
You may receive some of these communications based on your User Account and the activation to receive marketing materials from the Company. EU Users have the right to elect not to receive the above mentioned communications from us.

Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of The Website, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

Cookies and Third party Technologies

The Company, like many websites and our partners, affiliates, analytics, and, service providers use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record keeping purposes.

The cookies and similar technologies are used for purposes such as:

Authenticating users

Remembering user preferences and settings

Determining the popularity of the Website;

Delivering and measuring the effectiveness of advertising campaigns

Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with the Website.

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit the Website.

Information Sharing, Disclosure and Third Parties

In order to support our operations, we rely on several third-party service providers, to help us with various services such as payment processing, web audience analysis, cloud hosting, marketing and communication etc.

The following table indicates which third party service providers are being used and for what purpose.

Service 
Provider
Purpose Personal Data Shared
PayPal Payment Processing Order details, customer name and email
Stripe Payment Processing Order details, customer name and email

Payment information may be shared with our third party service providers, exclusively for the purposes facilitating payments for the items purchased through Website.

Shopify powers our online store, accordingly, you can read more about how Shopify uses your data here  https://www.shopify.com/legal/privacy. We further use Google Analytics to understand how our customers use the site, and, you can find out more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Behavioural Advertising

Should the website be accessed from any 3rd party site your personal information, may be used with targeted advertisements and marketing information to market and advertise products and services which may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) education page at http://www.networkadvertising.or/understanding-online-advertising/how-does-it-work.

For reference purposes you can opt out of targeted advertising by using the links below:

– Facebook: https://www.facebook.com/settings/?tab=ads

– Google: https://www.google.com/settings/ads/anonymous

– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Information Retention and Deletion

The Company maintains your personal information for the entire period that you maintain an account with The Company, and, following the request to delete same then it is deleted immediately by The Company, to the extent that it is not legally obligated to retain same.

The Company requires information contained on your User Account in order to provide access to the items marketed on the Website, and retains such information for as long you maintain your User Account.

The Company retains certain information, including transaction, location, device and usage information, for a minimum of 1(one) year, after the termination of a User Account in connection with regulatory, tax, insurance and other requirements in the places in which it operates. 

Once such information is no longer necessary to the Company for any reason, including to enable customer support, enhance the User experience or other operational purposes, The Company takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.

You may request deletion of your User Account at any time by contacting: (customerservice@artisans-net.com or support@artisans-net.com) 

Following such request, The Company deletes the information that it is not required to retain for the Website, however, deletion of your User Account will result in automatic termination of your access to the Website. In certain circumstances, The Company may be unable to delete your User Account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, The Company will delete your User Account as described above. 

The Company may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing Users’ safety and security. For example, if The Company shuts down a User Account because of unsafe behaviour or security incidents, The Company may retain certain information about that account to prevent that User from opening a new The Company account in the future.

Special Information for European Users

Effective May 25 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”).

Our data processor is

What legal basis do we have for processing your personal data?

We are obligated to collect and use your personal information as a result of:

Processing of Personal Information is Necessary  

The processing of personal information is necessary for The Company to provide access to the Website for the following reasons:

  • User Account information that is necessary to establish and maintain your account, including verifying the identity of the User, so that we may communicate with you.
  • Payment information contained on your User Account is necessary for the payment of items purchased through the Website.

Legitimate Interest to The Company

  • The parties are aware that due to the nature and volume of transactions, including sensitive information such as credit card, debit card and similar information, for the purposes of facilitating payments with our Third Party Providers listed at Section 7 above, personal information is retained to mitigate the risk of fraud and report any perpetrators to the relevant authorities.
  • Personal information shall accordingly be retained in order to maintain the network security of the The Company platform, so that any parties attempting to hack or compromise the network security may be reported to the relevant authorities.
  • To provide customer support.
  • To inform law enforcement of criminal acts or any threats to public safety, which we may identify through the use of the The Website.

Legal Obligations of The Company

The Company is subject to a range of legal requirements in the jurisdictions in which the items marketed through the Website are offered, which, would accordingly require us to collect, disclose and process your personal information where there is any contravention of any law, or where we are required to meet a legal obligation imposed on us by any governmental authority.

Consent

  • To use the platform you must have signed a declaration wherein you consent that your information may be used in any manner as contemplated in this Privacy Policy; and
  • you are entitled to withdraw your consent at any time, and, we shall only use your information as statutorily required of us due to any legal obligation arising from an local, state, national legislation or international treaty, and, upon request we shall further you with particulars concerning the precise nature of the legal obligation. You are also notified that withdrawal of your consent to store any information necessary for the User’s access to the Website  will result in your use of the Website being discontinued. This expressly excludes where consent to use personal information for marketing purposes is withdrawn.

Changes to Our Privacy Policy

We occasionally modify the Privacy Policy and any changes that we may make to it in the future will be posted on this page, and, where appropriate, notified to you by email.

Do not track

Please note that we do not alter the website’s data collection and use practices when we see a Do Not Track signal from your browser.

Force Majeure

The Company will not be held liable for any loss, damage or misuse of the personal information of the users due to Force Majeure. A “Force Majeure Event” for the purposes of this Privacy Policy shall mean any event that is beyond reasonable control of The Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, authorized access to computer data and storage device, computer viruses breach of security and encryption or any other cause beyond the control of The Company.

Contact us 

You can find all of our contact information  here.